We at teleysia have been ISO certified since 2011. ISO 9001 contains eight key principles of quality management which form the fundamental characteristics of quality management:

• Customer focus and customer satisfaction.
• Leadership.
• Involvement of people.
• Process approach.
• System approach to management.
• Continual improvement.
• Factual approach to decision making.
• Mutually beneficial supplier relationship.

Benefits of the ISO 9001 standard:

• Enhanced customer satisfaction and improved customer loyalty leading to repeat business.
• Increased revenue and market share obtained through flexible and fast responses to market opportunities.
• Integration and alignment of internal processes which will lead to increased productivity and results.
• Enhanced business performance and better cost management.
• Providing confidence to interested parties as to the consistency, effectiveness, and efficiency of the organisation.
• Increased credibility and competitiveness in the market.
• Consistency in the delivery of your product or service.
• Lower costs and shorter cycle times through effective use of resources.
• Improved communication, planning and administration processes