Today’s extremely competitive wireless marketplace is experiencing how Smartphone growth and new network generations are driving an increasingly complex mobile broadband services ecosystem. A key competitive lead for any operator is to have a intense understanding of how the end-user perceives their Quality of Experience (QoE), which greatly impacts their overall satisfaction. Teleysia’s Benchmarking Services provides this QoE insight to wireless carriers by delivering business intelligence to maximize customer satisfaction to reduce churn, increase ARPU and increase ROI of CapEx and OpEx.
Our predominant delivery model is the Managed Service approach with a full turnkey service covering from data collection (drive testing, indoor, pedestrian, etc), data integrity management, measurement system management, post-processing and reporting for both, Executive and Technical Levels.
- Reduce time spent on processing and analyzing QoS of several cellular operators.
- Standardize and automate engineering practices for Benchmarking report preparation across the entire engineering organization.
- Centrally manage usage and information dissemination across the entire engineering organization.
- Reduce training costs by centrally capturing and disseminating best practices and Intellectual Property (IP).
- Leverage Gladiator’s embedded expert knowledge to tailor outputs to your company’s processes.
- Voice Reports – Voice quality is benchmarking using Mean Opinion Score (MOS) for audio and call quality. Voice reports also contain network information such as call statistics, receiver power and converge.
- Data Reports – Data stream quality is benchmarked using upload and download speeds, as well as internet connection speed. Analysis of the data quality (Voice Mean Opinion Score (MOS) for VOIP or Video Stream with Mean Opinion Score (MOS)). These reports also include information like bit error rates, throughput, and timings.
- Scanner Reports – Scanner reports contain strictly network strength measurements like signal strength and signal-to-noise ratio.